About this role
Working in team, the Customer Service Host will respond to all pre-visit enquiries and post visit feedback, whilst covering a Reception area. This is a hands on role and will involve dealing with questions and queries, issuing tickets and visitor passes, taking telephone calls, responding to emails as well as handling some challenging situations. The Customer Service Team will be pro-active in terms of providing information where required, will liaise with various departments to ensure our visitors’ expectations are exceeded. This role will also need to support the Admissions team during busy and peak periods with
Previous customer experience would be desirable for this role, however we look for candidates with a can do attitude.
RATES OF PAY & BENEFITS
The rates of pay for these positions are:
• £10/hour if 23 or over
• £9.50/hour if between 21 – 22
• £8.72/hour if under 21
We also offer the following fantastic benefits: • Free and Discounted KidZania Tickets • Various Westfield Discounts • 25% Discount in our retail shop and KidZania Birthday Parties • 40% off on-site food & beverage outlets • Convenient on-site parking • Development opportunities • Various training courses