About this role
Position Purpose
The primary job objective for this position is to acquire new clients. Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on parent’s needs and service knowledge, providing information on service features, and knowing related items to sell. Associates in this position know how to greet, qualify, recommend and close every customer that comes in for a tour. Sales associates maintain the lobby area, and ensure that it is clean, and safe. These associates work in cooperation with their team lead, and other play specialists to ensure customers’ needs are met.
Key Accountabilities
ENSURES CUSTOMER SATISFACTION
Provides fast, friendly service
Actively seek out customers that comes for a tour.Offer a friendly greeting, smile, and make eye contact with customersAsk open ended questions about customers’ objective in order to determine their needsShow enthusiasm with the customerWhen necessary, handle several customers at onceThank customers for visiting Kid CityFollow up with customers via telephone and email when appropriate
Is knowledgeable about services offered by Kid City
Answer questions about servicesDescribe features and benefits of services over the phone or during a tourExplain the child’s experience at Kid CityPromote services offered at the center such as Drop-in Program, Preschool Program, Afterschool Program, Summer Camp Program, Winter Camp Program, and other services
Teams up with others to ensure customer satisfaction
Resolve customer complaints or involves the appropriate manager to ensure customer satisfactionCooperate with play specialist and management when asked to help
DRIVES SALES
Executes sales process (greet, qualify, recommend, close, go the extra mile)
Take Customers through the 5 step Sales processDiscuss available options (good, better, best)Follow up on customers to complete the saleSet and achieving personal sales goalsRead daily, weekly, monthly sales reportsKnow how product stacks up to competitionGive feedback to Director, Mayor, board members, and investor what is sellingMake decisions on markdowns when necessary to satisfy customer, on approval by Director or Mayor