About this role
My client is a prestigious luxury design business based in South West London, renowned for delivering exceptional design, quality and service to an international clientele. As the business continues to grow, they are looking for a proactive, detail-oriented and commercially minded Credit Controller to join the team.
This is an exciting opportunity to join a premium, design-led environment where attention to detail, professionalism and strong client relationships are at the heart of everything we do.
The Role
Reporting to the Credit Manager, the Credit Controller will be responsible for managing an international sales ledger, ensuring timely collection of outstanding debts, maintaining accurate account records and building strong relationships with clients across multiple markets.
The successful candidate will be confident communicating with international customers in both English and Italian, with the ability to manage credit control processes professionally while delivering a high standard of customer service consistent with a luxury brand.
This is a fully office-based position in SW18, offering the opportunity to work closely with a collaborative and dynamic team.
Key Responsibilities
Manage the international sales ledger, ensuring customer accounts are accurate, up to date and reconciled.Proactively manage credit control activities, including payment chasing, overdue accounts and outstanding invoices.Communicate professionally with clients in both English and Italian via email and telephone.Build and maintain positive relationships with international clients while ensuring payments are received within agreed credit terms.Investigate and resolve invoice queries, payment discrepancies and account disputes promptly.Allocate incoming payments accurately and reconcile customer accounts.Monitor aged debt reports and identify potential credit risks.Work closely with the sales, customer service, logistics and finance teams to resolve outstanding issues and minimise overdue debt.Assist with credit checks, credit limit reviews and customer account applications where required.Produce regular reports on outstanding balances, overdue accounts and collection performance.Support month-end processes and maintain accurate financial records.Identify opportunities to improve credit control procedures and cash collection efficiency. About You
My client is looking for an organised, commercially aware and personable individual who takes ownership of their workload and enjoys working in a fast-paced, international business environment.
Essential requirements:
Fluent in both English and Italian, with excellent written and spoken communication skills in both languages.Previous experience in credit control, accounts receivable or sales ledger management.Experience managing customer accounts and chasing outstanding payments.Strong communication, negotiation and relationship-building skills.Excellent attention to detail and a methodical approach to account management.Confidence handling customer queries and resolving payment disputes professionally.Good numerical skills and a strong understanding of financial processes.Proficiency in Microsoft Excel and experience using accounting or ERP systems.The ability to prioritise effectively, meet deadlines and manage a varied workload.A professional, proactive and solutions-focused attitude. Desirable:
Experience managing an international ledger or working with overseas customers.Experience within luxury retail, interior design, furniture, lifestyle or another premium consumer-facing business.Knowledge of foreign currency transactions and international payment processes. What We Offer
Excellent employee benefits, including exclusive discounts on products and services.Bonus opportunities linked to performance and business objectives.The opportunity to work within an established luxury business.A professional, friendly and collaborative office environment.The opportunity to work with an international client base and develop your commercial finance experience.A role with scope to take ownership of the ledger and make a meaningful contribution to the business.