About this role
World Class Defence Organisation is currently looking to recruit 2x Windows Engineer subcontractors on an initial 12 month contract.
Rate: £74.32 per hour Location: Stevenage Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at ‘time and a quarter’ Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella)
Windows Engineer Job Description:
Digital Excellence function providing IT Services to the business.
Responsibilities:
Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.Responsible for maintaining a good working knowledge of the business IT environment.Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.Creation, maintenance & audit of inventory information and asset registers as required.Creation, maintenance & review of comprehensive, high-quality documentation as required.Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.Stay current with any developments in Windows technologies, products, practices and trends.Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.Monitor and optimise network/server performance, security, and backups.Ensure compliance with security guidance and best practice in line with adopted security postures.Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.Bring forward key issues, changes & topics to service meetings for discussion.Participate in Cross-functional Team Collaboration as required.100% site-based role due to nature of network. Skillset/experience required:
Must hold DV clearance. Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace.Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management. Knowledge of networking principles, and excellent troubleshooting skills.