About this role
My client is seeking an experienced Accounts Receivable Manager to lead billing, renewals and sales ledger operations within a growing, multi-entity business. Reporting to the Financial Controller, you will manage the day-to-day Accounts Receivable team, ensuring billing activity is accurate, timely and supported by effective controls.You will also play a key part in ongoing finance and systems improvement projects, helping to optimise order-to-cash processes, enhance data quality and support wider business transformation initiatives.
This is a hybrid role with 3 days working in the office.
The role Lead and develop the Billing and Accounts Receivable team, ensuring workloads are effectively managed and key deadlines are achieved.Oversee accurate and timely invoicing across multiple revenue streams, including recurring contracts, support agreements, professional services and third-party products.Manage renewals, contract amendments, annual pricing reviews, cancellations and credit note processes.Review customer agreements and order information to validate pricing, billing schedules and renewal terms, identifying risks and escalating discrepancies where appropriate.Maintain accurate customer, contract and billing records across finance and operational systems.Oversee customer account reconciliations, cash allocation activities, Direct Debit administration and the resolution of billing queries.Work closely with Credit Control and wider business teams to resolve issues impacting collections and cash flow.Ensure month-end sales ledger processes, reconciliations and controls are completed accurately and within reporting deadlines.Produce regular reporting covering billing activity, renewals, credit notes, aged debt and process exceptions.Act as a key finance contact for billing-related processes and systems.Support system enhancements, data quality projects and process improvement initiatives.Assist with system testing, user acceptance testing, process mapping, training and adoption of new ways of working.Maintain clear process documentation and identify opportunities to improve controls, efficiency and customer experience.Coach and support team members, acting as an escalation point for complex billing and customer issues. What we are looking for Proven experience in Accounts Receivable, Billing, Sales Ledger or Order-to-Cash environments.Previous experience managing or supervising a team.Strong understanding of invoicing, reconciliations, renewals, customer accounts and billing controls.Able to interpret customer agreements and resolve complex billing queries.Excellent attention to detail and strong analytical skills.Confident building relationships across Finance and wider business functions.Experience using ERP and CRM systems, with strong Excel skills.Previous involvement in system implementations, process improvement projects or business transformation initiatives.Strong organisational skills with the ability to manage multiple priorities and deadlines.Proactive, hands-on approach with a continuous improvement mindset.Subscription, recurring revenue or contract-based billing environments(desirable.)Direct Debit administration and cash allocation processes (desirable.)Credit risk, customer data management or finance system enhancement projects (desirable.)