About this role
Role: Community Host Location: Tide Bankside Hours: 40 hours between 8:30am and 5:30pm (Monday to Friday) Reporting to: General Manager
Who are we?
NewFlex operates a rapidly expanding nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. For 25 years we’ve been ‘The Property Manager for the New Economy’, connecting building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space, from Aberdeen to Brighton.
Our purpose is to make a sustainable profit from unleashing the potential of buildings and people. Our values are Smart, Supportive, Prudent, Straightforward and Responsible, and we expect all employees to live them every day.
Overview
The Community Host delivers an exceptional, hospitality-led experience at Flex @ Tide. Supporting the General Manager, you will keep the centre running smoothly and act as an ambassador for a vibrant, welcoming environment, focusing on customer engagement, meetings & events and operational standards.
Key responsibilities
Customer Experience, Community Engagement & Retention
Deliver a consistently warm, professional welcome to members, clients and visitors
Build a strong community culture and meaningful member relationships, supporting events and networking initiatives
Support member onboarding and move-ins
Seek feedback and resolve queries at first point of contact where possible
Recognise upselling opportunities through strong customer relationships
Maintain exceptional presentation standards in communal and meeting areas, acting as an ambassador for our brand and values
Meetings & Events Support
Support meetings and events from set-up to breakdown, with rooms presented to the highest standard
Carry out daily AV/tech checks and confidently assist customers with usage
Turn rooms around efficiently between bookings and support post-event follow-up
Liaise with suppliers on meeting and event requirements
Commercial & Revenue Support
Identify upselling opportunities across office, coworking, meetings & events and additional services, and communicate them to the General Manager
Support initiatives to drive occupancy and meeting room utilisation, contributing to revenue targets and KPIs
Set up and style show offices to brand standards, enhancing viewings and driving conversion
Deliver high-impact centre viewings that convert meetings & events bookings, coworking packages and memberships
Operational Support
Monitor shared spaces and promptly report maintenance or presentation issues
Assist with issue logging, system updates and accurate record keeping
Work with Guest Experience Coordinators and the leadership team, and support supplier access and contractor sign-in
Obtain quotes, raise requisitions and manage purchase orders with approved suppliers in line with procurement controls
Manage the front desk to brand standards, providing a professional, welcoming reception
Take ownership of housekeeping so all areas are clean, well-presented and client ready
Compliance
Follow company policies, procedures and processes
Maintain up-to-date knowledge of GDPR and AML legislation
Validate customer identification in line with AMLR policy
Escalate risks or compliance concerns to the General Manager or Compliance Manager
Support documentation processes
Health & Safety
Maintain working knowledge of NewFlex health and safety policies
Support daily checks and iAuditor tasks as directed
Report accidents, incidents and near misses
Support emergency procedures including fire evacuations
Ensure contractors follow centre policies on-site (under management supervision)
Complete all mandatory annual training, including Anti-Bribery, Anti-Money Laundering, GDPR, Fire Safety, Cyber Security, Whistleblowing and Unconscious Bias
About you
Well presented, professional, punctual, enthusiastic, reliable and flexible
Team player who builds supportive relationships, with emotional intelligence
Resilient, calm under pressure in a physically demanding environment, and able to embrace change
Strong initiative, anticipating centre needs and improvements
Confident IT user with experience of booking systems, Microsoft Office and email platforms
Hospitality, coworking, serviced office or members’ club experience preferred; customer-facing experience advantageous but not essential
Naturally guest-focused, with high attention to detail
Confident handling queries and resolving issues independently
Comfortable supporting centre social media and light housekeeping duties
Minimum 5 GCSEs (or equivalent) including English and Maths at Grade 4/C or above; further qualifications in Business, Hospitality or Customer Service advantageous but not essential
What will we offer you?
£28,000 per annum
Target-based commission scheme
33 days annual leave (including Bank Holidays)
Birthday off and volunteering days
Discounted private medical insurance
Life assurance and income protection insurance
Payroll giving and cycle scheme
NEST pension scheme
Employee Assistance Programme
Annual flu jabs and eye tests
Training support package
Enhanced maternity, adoption, shared parental and paternity pay
Annual professional membership subscription
This vacancy will close once all interview slots are filled, so we recommend applying early.