About this role
Customer Service Advisor
Location: Dorking area
Salary: Up to £35,000 per annum (DOE) + quarterly team bonus
Hours: Monday to Friday, 8:00am - 5:30pm (30-minute lunch break + 2 x 15 min breaks)
Contract: Permanent, Full-time
Lloyd Recruitment Services are looking for a Customer Service Advisor to join a busy automotive client in the Dorking area. This is an exciting opportunity for someone with excellent communication and organisational skills who enjoys delivering first-class service and being the first point of contact for customers. You will be required to have demonstrable prior experience of using the company's in-house maintenance management system, Autoflow. The successful candidate must be fully trained, proficient and competent in the use of Autoflow and able to utilise the system effectively from commencement of employment. No initial or introductory training in Autoflow will be provided.
The Role:
Welcome and liaise with customers bringing vehicles in for repair.
Using their in-house system Autoflow daily.
Explain repair estimates and processes clearly and professionally.
Carry out pre- and post-repair checks with customers.
Handle complaints calmly, escalating to the branch manager if required.
Maintain high levels of customer satisfaction throughout the repair journey.
Use IT systems, email, and phone to manage customer interactions effectively.
Work as part of a professional and supportive customer service team.
About You:
Previous customer service experience within the automotive sector.
You MUST be trained in Autoflow.
Strong communication skills, both face-to-face and via phone/email.
Professional, patient, and well presented.
Confident IT user with good organisational skills.
What's on Offer:
Up to £35,000 per annum (DOE).
Quarterly team bonus scheme.
31 days holiday (including Bank Holidays).
Company pension scheme.
Free onsite parking.
Refer a friend and earn up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
IM15706