About this role
A luxury, high-end carpet and rug business is seeking an Operations Manager to join their growing team. The business has been established for over 40 years and is currently going through a process of expansion and growth. Therefore, an experienced Operations Manager is now required to join their team and manage a team of 6. The business specialises in providing high-end carpets and rugs to both interior designers as well as private clients. They run their own warehousing operation and fitting teams so the role will involve managing a small team of technical staff, estimators along with warehousing and logistics personnel.
Daily duties will involve:
Overseeing workloads, staff scheduling, performance and resource allocation
Coordinating the progression of orders from confirmed sale through to delivery or installation
Overseeing installation schedules, fitter availability, materials and project readiness
Managing UK and international shipping, including freight quotations, bookings, export documentation and commercial invoices
Coordinating incoming and outgoing goods, maintaining accurate shipment records and tracking information
Overseeing warehouse operations, including stock handling, labelling, dispatch accuracy and warehouse coverage
Managing operational administration and providing regular updates to the Sales team
Monitoring operational costs and identifying opportunities to improve efficiency
Developing and implementing procedures and systems to improve accuracy, productivity and service
Planning operational capacity and resources to support the continued growth of the business
The business is looking for a highly organised, detail orientated Operations Manager who possesses a natural flair for managing and motivating small teams. This is a full-time role, Monday to Friday 9am – 5.30pm based in Nine Elms, South West London. Competitive salary based on experience, 20 days holiday a year plus public holidays along with an additional week for the Christmas/New Year closure.