About this role
Service Manager – Automotive Dealership
Dealership / Aftersales – Workshop Leadership
Southend, Essex
Permanent Position
Salary: £45,000 + Comms - OTE £65,000 + Benefits
We’re partnered with a long-established automotive retailer with a strong presence across Essex.
Due to continued growth, they’re looking for an experienced Service Manager to take responsibility for the day-to-day service and workshop operation
This is a hands-on management role for someone who understands the demands of a busy dealership, can lead from the front and is commercially focused on customer satisfaction, team performance and workshop efficiency.
The Role
You’ll oversee the service operation, managing Service Advisors and Technicians while ensuring vehicles are repaired and returned efficiently, standards are maintained and the department performs against its commercial targets.
What You’ll Be Doing
Managing the day-to-day service and workshop operationLeading, developing and motivating Service Advisors and TechniciansManaging customer vehicle throughput and workshop capacityAllocating work to Technicians based on skill and workloadMonitoring technician productivity, sold time and performanceManaging department KPIs, budgets and operational costsCommunicating with customers regarding repairs, additional work and vehicle progressEnsuring vehicles are serviced and repaired to manufacturer and company standardsMaintaining accurate paperwork and customer updatesIdentifying opportunities to improve operational and commercial performance What We’re Looking For
Experience in an Automotive Service Manager roleProven experience managing or developing a successful dealership/service operationStrong understanding of dealership service and workshop operationsCommercially aware with experience working to KPIs and budgetsStrong leadership and team-development skillsExcellent customer service and communication skillsHighly organised with strong diary and workload managementPractical, solutions-focused approach to problem solvingProven track record of performance within the motor tradeAble to work effectively in a fast-paced dealership environment What’s On Offer
Company carCompany pensionEmployee discountPerkbox23 days holiday plus bank holidays Working Hours
Monday–Friday, 8:00am–6:00pmWeekend requirements discussed at interview.
If you’re an experienced Automotive Service Manager with a proven dealership background and are looking for your next opportunity in the Southend area, I’d be interested in hearing from you.
Please apply via the link and I’ll be in touch for a confidential discussion.