About this role
Job Description:
IT Projects Manager
£55,000 – £60,000, Mitcheldean, Permanent, Full-time (37.5 hours per week)
We are looking for local candidates for this position, we will not accept applicants that are relocating About the Role
We are seeking an experienced IT Service & Projects Manager on behalf of our client to lead and develop their internal IT function. Reporting directly to the CEO, you will oversee day-to-day IT service delivery, manage IT team resources, and lead the successful delivery and implementation of key IT projects, system developments, and new technologies.
This is a strategic management, leadership, and project delivery role rather than a hands-on technical support position. You will not be expected to handle routine end-user support tickets, perform hardware repairs, or manage first-/second-line support tasks.
Key Responsibilities
Manage, coach, and develop the IT team (including the Business Analyst and IT Support function). Monitor service performance, manage escalations, and drive continuous improvementLead IT projects and systems implementations from concept through to business-as-usual operation. Ensure proper scope, resource allocation, risk management, testing, and user adoptionCoordinate with outsourced development teams and the internal Business Analyst to prioritise requirements, manage deliverables, and oversee testing/release managementManage relationships with external suppliers, technical partners, and software providers to ensure service quality, performance, and valueProvide regular updates to the CEO regarding IT performance, risk management, system dependencies, budgeting, and potential technology enhancements (including AI/automation opportunities) What We Are Looking For
Proven experience in a managerial or team lead role within IT service delivery and IT project managementStrong track record of managing project lifecycles, cross-functional stakeholders, and third-party/outsourced development suppliersExcellent people leadership skills, with experience managing team performance, capacity, and developmentSolid understanding of business analysis, system implementations, and change managementExceptional stakeholder management, communication, and decision-making capabilities