About this role
Endpoint Support Engineer
3-Month Contract | Ipswich | Onsite Field-Based Role
£14.32 PAYE || £18.07 Umbrella
REED Technology are partnering with a large public sector organisation to recruit 6 experienced Endpoint Support Engineer on an initial 3-month contract based in Ipswich.
This is a hands-on role providing 2nd Line Desktop and Endpoint Support across a large and complex IT environment. You will be responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites.
This opportunity would suit an experienced Desktop Support Engineer, Endpoint Engineer, IT Support Analyst or EUC Support Engineer who enjoys a varied role combining both remote troubleshooting and onsite technical support.
Key Responsibilities
Provide 2nd line support for desktop, laptop and endpoint-related incidentsTroubleshoot and resolve hardware, software and peripheral issuesSupport Windows operating systems and Microsoft 365 environmentsManage users, devices and security groups within Active DirectoryConfigure and maintain desktops, laptops, printers and telephony equipmentBuild, deploy and install new IT equipmentSupport hardware refresh and technology rollout projectsEscalate complex incidents where required and work closely with specialist teamsMaintain accurate asset management and support documentationDeliver excellent customer service, keeping users informed throughout the resolution process
Essential Experience
Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support roleStrong knowledge of: Windows 10/11Active DirectoryMicrosoft 365Desktop and laptop hardware supportPrinters and peripheral devices Experience logging and managing incidents through an IT Service Management systemExcellent troubleshooting and problem-solving skillsStrong customer-facing communication skillsExperience working within an ITIL-based support environment
Desirable Experience
Microsoft Endpoint Configuration Manager (SCCM/MECM)Intune / Modern Endpoint ManagementCitrixSophosAsset Management toolsPrevious experience within Healthcare or wider public sector
If you have the relevant experience, please apply using the link provided.