About this role
Customer Analytics Manager 12 Month FTC
London (Hybrid) | Up to £70,000
Looking for a role where you can shape customer strategy and influence senior decision-making? This Customer Analytics Manager position offers the opportunity to own the customer analytics agenda for a well-established retail business, delivering insight that drives customer growth, retention and commercial performance.
The Company
This organisation is a leading consumer business with a large and highly engaged customer base across both digital and physical channels. Data and analytics sit at the heart of business decision-making, with established teams covering customer analytics, data science, AI and marketing analytics. They are now looking for a Customer Analytics Manager to join on a 12-month fixed-term contract and lead key customer insight initiatives.
The Role
You will be responsible for delivering strategic customer analytics and helping stakeholders make more informed customer-focused decisions.
Key responsibilities include:
Owning customer analytics across retention, loyalty, profitability and customer lifetime valueDelivering customer reporting, insight and deep-dive analysis to identify opportunities and risksLeading customer segmentation and profiling projects to better understand customer behaviourApplying advanced analytical techniques including clustering, predictive modelling, regression analysis and campaign measurementTranslating complex analysis into clear, actionable recommendations for senior stakeholdersBuilding strong relationships across the business and acting as a trusted analytics partnerDeveloping compelling insight-led narratives that support commercial and customer objectives Your Skills & Experience
Strong commercial experience in customer analytics, customer insight or CRM analyticsAdvanced SQL skillsStrong data visualisation experienceExperience delivering segmentation, clustering, predictive modelling and campaign measurementUnderstanding of techniques such as k-means clustering, random forest and regression analysisExcellent stakeholder engagement and communication skillsAbility to translate analytical findings into business recommendationsPrevious people management or mentoring experience would be beneficial What They Offer
Salary up to £70,000Competitive benefits packageHybrid working model based in LondonOpportunity to lead a high-impact customer analytics functionExposure to senior stakeholders across a data-driven organisationValuable experience within a large-scale customer analytics environment How to Apply
To apply for this Customer Analytics Manager role, please submit your CV for consideration.