About this role
Travel Reservations Support Consultant
Base Salary to £34,000 + 20% annual bonus
Hybrid - Surrey
Our client is a market leading luxury cruise company offering some of the most unforgettable travel experience worldwide.
They offer a bespoke high-end river cruise programme to destinations across Europe, Africa, Asia and the Middle East.
Following a record year of growth, revenue and bookings, the business is now expanding its Reservations & Sales Support team and is seeking a Travel Reservations Support Consultant to play a key role in delivering outstanding client service and operational excellence.
This is a varied, detail-driven position combining administration, client relations and commercial support, ensuring every booking is managed seamlessly from start to finish.
Candidate must have previous customer service and administration support within the travel industry.
This role is offered on hybrid bais - Surrey.
Travel Reservations Support Consultant Key responsibilities:
Managing and maintaining accurate booking files and client records Processing amendments including flight additions, date changes, cancellations and refundsEnsuring all client preferences and details are kept fully up to datePreparing and sending pre-departure documentation to agents and guestsBuilding strong relationships with clients and suppliersConducting post-travel service calls to support customer retentionPromoting Future Cruise Benefits and identifying upsell opportunitiesSupporting guest relations queries and resolving issues effectivelyDriving revenue through upselling and cross-selling opportunities Travel Reservations Support Consultant Experience Required:
Previous travel industry experience in administration, reservations or customer service is essentialStrong organisational skills with excellent attention to detailAbility to prioritise and work effectively under pressureA proactive, customer-focused approach with strong communication skillsA willingness to develop within a high-performing travel business Travel Reservations Support Consultant Salary and benefits:
Salary up to £34,000 + up to 20% bonusComplimentary annuial 7-day cruise annually for you + guest23 days holiday + 8 bank holidaysEducational trips & ship visitsTravel discountsHybrid working modelCompany pension scheme For a full confidential discussion on this role, please apply and a member of the team will be in contact to discuss your application.