About this role
1st & 2nd Line IT Support Engineer
Contract | Hitchin (On-Site) | £200 per day | Immediate Start
A well-established construction organisation is seeking an experienced IT Support Engineer to join its IT team on an initial contract through to Christmas, with the possibility of extension.
This role has arisen to provide additional support within a lean IT department during a busy period. The successful candidate will be expected to contribute from day one, providing high-quality 1st and 2nd line support with minimal training and supervision.
The Role
Working within a small, busy support function, you will be responsible for resolving IT issues through the service desk, supporting users across the business, and assisting with escalated incidents.
Key responsibilities will include:
Providing 1st and 2nd line technical supportManaging and resolving incidents via the ticketing systemSupporting escalated technical issuesDelivering support via phone, email and desk-side assistanceCarrying out routine IT administration tasksMaintaining excellent customer service standardsSupporting the wider IT team during a busy operational periodAssisting with Microsoft 365 and Windows-based technologies Technical Environment
Microsoft 365Windows desktop and laptop estateManageEngine ServiceDeskManageEngine Desktop CentralApproximately 450 end users About You
You'll be an experienced IT Support Engineer who is comfortable working independently and can quickly become productive in a fast-paced environment.
Essential skills and experience:
Proven experience in a 2nd Line IT Support or Desktop Support roleStrong troubleshooting skills across Windows and Microsoft 365 environmentsExperience working within a ticket-driven support functionExcellent customer service and communication skillsAbility to prioritise workload and manage multiple support requestsComfortable supporting users over the phone, via email and in personAvailable to start immediately or at short notice Desirable:
Experience with ManageEngine ServiceDeskExperience with ManageEngine Desktop CentralExperience supporting multi-site organisations The Team
You'll join an IT department of eight people covering support, cyber security, development, infrastructure and site engineering. While you'll be part of the wider technology function, your primary focus will be supporting the core IT support team.
Location & Working Hours
Hitchin (100% on-site)Monday to Thursday: 9:00am to 5:30pmFriday: 9:00am to 5:00pmOne-hour lunch break