About this role
Job Description:
Customer Service & Front of House Advisor
Location: Nottingham, NG1 5GN
Job Type: Temporary
Duration: Ongoing poss temp to perm
Days: Monday t o Friday
Hours: 20 hours per week 4 hours a day Monday - Friday
Salary: £13.50 per hour
Overview
We are currently recruiting for a Customer Service & Front of House Advisor to join a busy residential property in Nottingham.
This is a varied, customer-focused position suited to someone with experience in customer service, reception, administration, property or another professional customer-facing environment.
You will be the first point of contact for residents and visitors, providing a friendly and professional service while supporting the smooth day-to-day running of the property.
Key Duties & Responsibilities
Provide a friendly and professional front-of-house service to residents and visitors.Deal with enquiries in person, by telephone and via email.Assist residents with general queries and requests.Handle customer queries and complaints efficiently and professionally.Maintain accurate records and update internal systems.Carry out general reception and administrative duties.Manage incoming telephone calls, emails, post and deliveries.Liaise with maintenance teams and contractors regarding reported issues.Ensure reception and communal areas are presented to a high standard.Support the wider team with the day-to-day operation of the property.Build positive relationships with residents and provide excellent customer service at all times. Skills & Experience
Previous experience in customer service, reception, administration, property or a similar customer-facing role.Excellent communication and interpersonal skills.Confident dealing with customers face-to-face, over the telephone and via email.Strong organisational and administrative skills.Good IT skills, including Microsoft Office.Ability to prioritise workload and work effectively in a busy environment.Professional, approachable and reliable.Able to work independently as well as part of a team.