About this role
Role: Vehicle Technician and Customer Service Executive
Contract: Permanent
Salary: Up to £29,000 dependent on experience
Location: Shirley Solihull B90
Benefits: Free parking, 25 days holiday plus Bank Holidays, enhanced pension scheme and automotive discount benefits
We are working on behalf of an award winning organisation experiencing fantastic organic growth, which ranks in the top 50 companies within their industry sector in the UK. Due to their continued expansion, they are seeking to recruit an experienced Vehicle Maintenance and Customer Service Executive, to join their existing Vehicle Maintenance team reporting to the Operations Manager. For the successful candidate, there will be opportunities for further progression as the business continues to accelerate and grow into new markets.
This role will be focused on providing technical support to customers and a variety of stakeholders. A strong understanding of the motor trade is essential for this position, supported ideally with a NVQ level 2 or equivalent in Motor Vehicle Mechanics. The successful candidate must have the ability to challenge and negotiate in a professional manner. Previous experience in a vehicle workshop or car dealership environment would be preferable.
This is a full-time position office based position working Monday to Friday 9am until 5.30pm. This is a fast paced and dynamic environment whereby you can add value utilising your technical vehicle knowledge to ensure the business operates within SLAs, improves quality of repairs, reduces costs and downtime whilst maintaining a best in class service for customers.
Role and responsibilities:
As a Vehicle Maintenance Customer Service Executive, you will utilise your vehicle knowledge to provide technical support to customers and closely liaise with workshops and dealershipsEnsuring proactive management of all service maintenance and repair eventsMonitoring vehicle telematics across a broad base of customers to provide proactive maintenance and repair interventionConducting daily reviews with the Operations team to reduce any delay in the repair processLiaising with workshops and dealers to closely manage and challenge costs with all vehicle lifecycle activity costs such as MOTs, service, maintenance and repairsAbility to track trend types and make the right commercial decisions based on knowledgeConstant chasing up of vehicles using 1link system and authorising work with set SLA’sProvide a best in class service by closely handling customer needs in an efficient manner from start to finish with a satisfactory conclusionRegularly liaise with a variety of internal colleagues, suppliers and stakeholders in a professional manner by phone and emailDaily use of internal CRMs and Microsoft packages such as Excel Skills and experience required:
Proven demonstrable work history in a workshop, dealership or garageNVQ Level 2 / City & Guilds equivalent in Motor Vehicle Mechanics desirableMust have a technical / mechanical understanding of all aspects of vehicle service, repairs and maintenance for credibility when liaising with stakeholdersExcellent verbal and written communication skills is essentialProactive nature as well as ability to react to urgent situationsStrong organisational and planning skillsAbility to build relationships and positively challenge or negotiateTeam playerUnderstanding of 1Link functionalityStrong time management skills and the ability to prioritise effectively Benefits
25 days holiday plus Bank HolidaysEnhanced pension schemeAutomotive benefits relating to MOTs and breakdownsModern office environmentFree parking available onsite If you have the relevant skills and experience, and actively seeking a new office based role utilising your Customer Service and Vehicle Technician / Workshop skills with an exciting and growing company then please apply today!