About this role
Job Description We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
What's in it for you as a Property Manager?
Get full training and developmentA good understanding of the residential lettings industryOpportunity to undertake industry qualificationsFast paced, fun environmentRegular team meetingsFull company briefingsA career pathway Key responsibilities of a Property Manager
Act as a central point of contact managing the effective resolution of queries from clients and colleaguesCoordinating urgent and routine repairs and maintenanceLiaising with trades people/contractors and keeping customers up to dateOrganising safety inspections and managing remedial worksLiaising with landlords following regular property visitsAssisting customers with general tenancy queriesCarrying out weekly partnership calls with colleagues and welcome calls with new customersDealing promptly and courteously to communication with landlord, tenants, contractors, and internal partnersProviding a first-class service to maximise customer retentionEnsuring personal and team deadlines are met, service levels maintained and KPI’s achieved Skills and Experience required to be successful as a Property Manager
Strong customer service skills and confident communicatorGood team playerAbility to stay calm under pressureExcellent negotiation and influencing skillsExcellent planning and organisational skillsGood analytical ability Benefits
Aviva Digi care + workplace / Car leasing and cycle to work schemeColleague discount scheme / Perks at work / Gym discountsLife assurance / Workplace pension scheme23 days annual leave, increasing with length of service (and your birthday off) RA Bennettis an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of ***, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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