About this role
AVIATION MANAGER | MANCHESTER | HYBRID
We're delighted to be recruiting for an exciting Aviation Manager opportunity with an established and growing travel business based in Manchester.
This is a fantastic opportunity for an experienced aviation professional who enjoys a hands-on management role, combining team leadership with strong operational, ticketing and commercial responsibilities.
Location: Manchester - Hybrid
Full Time | Monday-Friday | Office Hours
Aviation / Ticketing Management
Salary: Competitive/DOE
The Role
As Aviation Manager, you'll take responsibility for the day-to-day performance of the aviation function, ensuring the team delivers accurate, efficient and commercially focused ticketing and operational support.
You'll lead and develop a team of Ticketing Coordinators/Executives, while remaining hands-on yourself and acting as a key point of expertise across aviation operations.
The role of Aviation Manager will include:
Leading, coaching and developing the aviation/ticketing teamSetting and monitoring standards around accuracy, productivity, customer service and commercial performanceSupporting recruitment, appraisals, performance management and ongoing developmentEnsuring airline tickets are issued accurately and within required deadlinesProviding expert knowledge across airline routes, carrier products, fare structures, booking classes and GDS systemsTaking ownership of aviation systems, automation and robotic processesMonitoring automation performance and identifying opportunities to improve efficiency and profitabilityWorking with IT, suppliers and internal teams to resolve system issues and develop new solutionsManaging airline schedule changes and out-of-range flightsBuilding strong relationships with airlines and consolidatorsSupporting the wider business with operational and aviation expertiseAssisting with crisis situations and operational disruption when requiredParticipating in a Duty Manager/out-of-hours rota Commercial & ODR Responsibility
A key element of the position will be taking ownership of the ODR flight process, with a strong focus on reducing avoidable losses and maximising commercial opportunities.
You'll regularly analyse performance, looking at areas such as:
Gains and lossesAirline performanceEmerging trendsSignificant individual lossesProcess and behavioural improvementsOpportunities to improve overall commercial return You'll use this information to challenge existing processes where appropriate and introduce improvements that deliver measurable results.
We're looking for someone who is confident working in a busy, varied aviation environment and is comfortable balancing people management with being actively involved in the day-to-day operation.
You'll ideally have:
Excellent GDS system knowledgePrevious experience within aviation/ticketing, ideally with management or supervisory responsibilityStrong knowledge of airline fares, routes, products and ticketing processesExcellent organisational and communication skillsA positive, adaptable and solutions-focused approachThe ability to remain calm and effective under pressureStrong commercial awarenessA genuine interest in systems, automation and improving processesExcellent customer service skillsLong-haul destination knowledge would be advantageous, but isn't essential Interested? Apply now or email