About this role
Overview of the IT Support Analyst role
Sellick Partnership is currently supporting an organisation based in Oxfordshire with the recruitment of an experienced IT Support Analyst on an interim basis.
This is a hands-on first and second-line support role, providing technical support across a broad range of IT services and working closely with users to resolve incidents quickly and effectively.
The successful candidate will need to be comfortable taking ownership of issues from initial assessment through to resolution, working independently where required and escalating to colleagues, partners or third-party suppliers where appropriate.
Key responsibilities of the IT Support Analyst will include:
Providing first and second-line technical support to users across the organisationDiagnosing, troubleshooting and resolving incidents within agreed service levelsSupporting desktops, laptops, tablets, operating systems, applications and peripheralsProviding technical support across networking, telephony, AV systems and remote working environmentsTaking ownership of support issues and keeping users informed through to resolutionDeploying and supporting IT hardware, devices and associated peripheralsWorking with third-party suppliers and internal teams to resolve more complex technical issuesProviding clear technical advice and support to non-technical usersSupporting IT service continuity processes and wider IT projects where requiredIdentifying recurring issues and opportunities to improve the user experience and IT service Required experience of the IT Support Analyst will include:
Previous experience providing first and second-line IT support within a corporate environmentStrong working knowledge of Microsoft operating systems and associated technologiesExperience supporting desktops, laptops, remote working, telephony, AV equipment and business applicationsGood understanding of deploying and supporting IT hardware and peripheralsStrong troubleshooting skills with the ability to investigate and resolve technical issues independentlyAbility to explain technical information clearly to non-technical usersExperience working with third-party IT suppliersStrong customer-service skills with the ability to manage competing priorities and work effectively under pressure Desirable experience will include:
Microsoft certification or equivalentExperience supporting networks and serversKnowledge of IT securityExperience supporting VoIP and wider communications technologies The successful candidate will be joining a busy IT environment, where providing a responsive, reliable and customer-focused service is key. You'll need to be comfortable taking ownership of problems, working across a varied range of technologies and adapting quickly when priorities change.
How to apply for the IT Support Analyst position
If you have the first and second-line support experience outlined above and are interested in this Interim IT Support Analyst opportunity, please apply within. Alternatively, please contact Sadie Wilkes at Sellick Partnership for a confidential conversation.
Synonyms: IT Support Analyst, IT Support Engineer, Service Desk Analyst, Desktop Support Analyst, 2nd Line Support Engineer, IT Technician, ICT Support Analyst
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.