About this role
1st Line IT Support Analyst – Permanent - £28,000 – Hybrid / 3 days in Gloucester HQ
Our Client is one of the UK’s leading providers in their industry, delivering professional services to both residential and commercial clients nationwide. Operating from their Gloucester head office, they are continuing to expand and are looking for an ambitious individual to grow with them.
Operating in a small, dedicated 1st Line function, you will provide an excellent experience for the whole business, whether located in office or the field. You will be confident in delivering hands on support and establish yourself as part of the team, both within business and the wider group companies.
Support and Troubleshooting:
Good experience of MS Azure, Azure Active Directory, Windows Server, Intune, SQL, Cisco Meraki, networking, and mobile telephony solutions.
Provide hands-on support, demonstrating a good understanding of Microsoft technologies, including the M365 suite, Intune and EntraPerform troubleshooting and support tasks on a daily basis, covering:Laptops and Mobile PhonesWindows ServersNetworksTranslate issues and/or business requirements into technical submissions with development teams and third party providers
Skills and qualifications:
Ability to prioritise and assign incoming issues/requestsStrong working knowledge of O365 & Microsoft Office productsStrong working knowledge of Microsoft WindowsStrong working knowledge of Android 15Working knowledge of Windows ServerITIL v4 FoundationBasic understanding of MS SQLBasic understanding of HTML & CSS (PHP desirable but not essential)
Attitudes:
You must have a highly analytical/technical mindsetYou will be people facing, so good manners are a mustYou must be able to manage your time, when working alone and as part of a teamYou must be willing to learn and show a strong interest in all technologiesYou must be willing to ask for assistance when requiredYou must have flexibility to work on-call out of hours & on weekends on a rota basis
Other:
Ethical: A commitment to ethical and socially responsible business practices, including fair treatment of employees and responsible stewardship of resources
Proactive and engaging approach to inclusion and diversity across all aspects of their business