About this role
We are looking for a Customer Success Manager to join our team.
Are you a hospo head looking for something new?
Or are you an existing Customer Success Manager with a passion for the industry?
This role is all about supporting clients.
You need to be speedy, accurate, care deeply & challenge directly to get the best case result every time.
As a team we strive for excellence as the norm.
You will be the Operator's first point of contact & you know what they say about 1st impressions…
The role :
Day-to-day client support: onboarding, room and match troubleshooting, account health checks
Primary point of contact for client-facing queries and escalations
Support with low matching roles, driving candidate interaction and pipeline Have strong industry knowledge, being able to understand pain points and support accordingly
Be comfortable in a speedy start up environment - this is a rocket ride
Collaborate with the wider team, jumping into projects, campaigns and more - we win together
What you’ll get :
Salary up to £37k
Enhanced holidays
Flexible working hours
Enhanced mat & pat leave
Growth opportunities in a founder led business
This role is a remote role with team get togethers & events in person.
There is some requirement to travel.
Target start date November 10th 2026.