About this role
Senior IT Technician – Onsite role
Salary: up to £35,000 + benefits Location: Newtown, Powys
A great opportunity for a hands-on Senior IT Technician who will sit between Desktop Support and Infrastructure, tackling everything from user issues to servers, networks, identity and cloud. If you enjoy variety, ownership and developing deeper infrastructure skills, this role is for you.
Senior IT Support Technician Role You’ll support day-to-day IT operations, resolve escalated desktop issues, and help maintain and improve core infrastructure services. Expect a mix of BAU, troubleshooting, project work and continuous improvement.
Senior IT Support Key Responsibilities Manage and prioritise case workload, spotting trends and suggesting fixesDeliver 2nd line support across Windows devices, applications and user accessSupport Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)Manage device builds, deployments, patching and lifecycleProvide admin/support for Windows Server, AD, Azure AD (Entra ID) and Group PolicyAssist with Azure services, virtual machines and cloud infrastructureSupport core networking: DNS, DHCP, VPNs, Wi-Fi, switches, firewallsPerform patching, monitoring, backups and restoresContribute to upgrades, migrations and infrastructure improvement projectsApply security best practice across endpoints, identity and accessMaintain clear documentation, runbooks and asset recordsParticipate in the on-call rota after probation Senior IT Support Technician profile 4+ years’ experience in IT Support (onsite + remote)Strong hands-on experience with Windows 11, Microsoft 365 and AD/Azure ADSolid Windows Server and virtualisation experience (VMware, Hyper-V or Azure)Working knowledge of Azure infrastructure servicesGood networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPNs, switching, Wi-FiExperience with endpoint management/patching (Intune or similar)Confident troubleshooting across desktop, server, network and cloudClear communicator with strong customer focusStrong attention to detailCalm under pressure and reliableKeen to learn and develop skills Please note: This role is only open to candidates who have valid right to work in the UK
Great opportunity to join a well-established team – please contact Vicky Heard to discuss on or email