About this role
An exciting opportunity to join a warm, close-knit team that genuinely enjoys working together. Our client are looking for an organised and proactive individual to join their team in Mitcheldean on an initial 3-month fixed-term contract, with potential for extension.
The main purpose of this role will be to manage a portfolio of client accounts, overseeing collections and credit control activity, assisting with resolving account queries and ensuring payments are processed accurately. You will play an important role in supporting cash flow, reducing financial risk and maintaining positive customer relationships.
To be considered, you will need to be highly organised, confident communicating with customers and comfortable managing financial information. Strong attention to detail, a proactive approach and the ability to manage your own workload are essential, alongside a customer-focused attitude and a willingness to work collaboratively with colleagues.
Responsibilities:
-Manage customer accounts and follow up on outstanding payments.
-Help resolve invoice queries and payment issues.
-Process payments and keep account records up to date.
-Send payment reminders and monthly statements to customers.
-Arrange payment plans where needed.
-Respond to customer queries and keep them updated.
-Work closely with colleagues across the Collections, Credit Control and Legal teams.
Candidate Attributes:
-Strong attention to detail and a high level of accuracy.
-Excellent organisational and time-management skills.
-Confident communication and customer service skills.
-A proactive approach to problem-solving and resolving queries.
-A team-focused attitude with a willingness to support colleagues.
-Driven, reliable and keen to learn and develop.
Hours: Full-time, 9am – 5pm
Salary & Benefits:
-£12.71 per hour
-22 days annual leave (increases over time) plus bank holidays and an additional day off for your birthday
-The option to purchase up to 5 additional days of annual leave after one year's service
-Company pension scheme
-Health and wellbeing programme
-Death in Service benefit
-One day per week home working
-Free parking