About this role
Job Title – Patient Advisor
Hours: Full Time – 40 hours (must be flexible to work weekends)
Salary: £26,500-28,000
Location: Swansea
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
State of the art, modern working environments33 days annual leave*Free Laser Eye Surgery and Intraocular Lens SurgeryFree eye testsDiscounted prescription eye wear and sunglassesGenerous Optical Express friends and family discount schemeOngoing training and development opportunitiesPension schemeAccess to a range of exclusive offers, discounts and rewardsEmployee Assistance Programme and Wellbeing Solutions/Support It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve:
Building relationships with patients and ensuring regular communication prior to and following their treatmentAssisting in patient consultationsScanning patients eyes using state of the art equipment as part of a full health checkAssisting patients to complete health questionnairesIntroducing patients to their optometristScheduling treatment dateDiscussing finance optionsAccurately maintaining patient records Are you our ideal candidate? The answer is yes if you:
Have a passion for providing world-class customer servicePossess strong organisational skillsCan communicate clearly and articulately with a diverse range of peopleHave previous experience working towards sales targets and personal KPI’sAre motivated and driven to succeed If you believe you have the right skills and attributes for this role, we would love to hear from you.