About this role
Service Delivery Manager
Salary: Competitive
The Opportunity
A leading transport operation is seeking a Service Delivery Manager to oversee day-to-day operational performance and manage frontline teams.
This is a hands-on leadership role focused on service reliability, operational compliance, team performance and customer experience.
Key Responsibilities
Lead and support operational control teams.Manage driver performance and conduct matters.Oversee service reliability and punctuality.Ensure operational compliance standards are maintained.Support investigations, coaching and performance improvement activities.Work closely with planning teams to deliver service changes and operational improvements.Develop effective communication processes across operational teams.Ensure operational systems and resources are functioning effectively.Drive high standards of customer service and operational excellence. About You
Previous experience within transport, logistics or operational management.Experience leading front-line operational teams.Strong understanding of performance management and compliance.Excellent communication and leadership skills.Ability to make sound decisions in a fast-paced environment.Full driving licence required.