About this role
We are currently working in partnership with a Housing Association based in the South West, who are recruiting for a Responsive Repairs Manager on a temporary three-to-six-month contract.
This is a home based role.
The position is due to start immediately, with the potential to go full time. The daily rate on offer is circa £400 per day (Umbrella)
We're looking for someone with a strong background in social housing repairs, property services, maintenance operations, or asset management, who is confident managing stakeholders, contractors, and customer-focused services.
Duties will include (but are not limited to):
Managing responsive repairs services across a housing portfolioOverseeing complex damp and mould casesHandling and resolving customer complaints and escalationsDriving contractor performance and service deliveryChasing outstanding repairs and reducing backlogsConducting site visits and supporting operational teams on the ground Experience required:
Proven experience managing responsive repairs services within a social housing or local authority environmentStrong knowledge of damp and mould management, including case resolution, contractor oversight, and resident engagementExperience handling customer complaints, escalated cases, and disrepair matters, ensuring effective and timely resolutionsDemonstrable track record of managing in-house teams, contractors, and supply chain partners to achieve performance targetsExperience monitoring and improving repair KPIs, reducing backlogs, and driving service improvements Skills, knowledge and expertise required:
Strong experience managing responsive repairs and maintenance services within a social housing environmentProven track record of handling damp & mould cases, customer complaints, and service escalationsExperience managing contractors, in-house repairs teams, and performance against KPIsExcellent stakeholder management skills with the ability to drive customer-focused service improvements and reduce repair backlogs Working hours:
35 hours per weekMonday – Friday, 9am-5pm Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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