About this role
Customer Insight Analyst
£40,000
Hybrid - Leeds (2x days per week)
Looking for a role where you can combine marketing analytics, customer insights, and data visualisation to influence business decisions? This is an excellent opportunity to join a growing data function where your analysis will directly shape marketing performance, customer strategy, and commercial outcomes.
The Company
They are a well-established organisation with a specialist data and analytics team at the centre of the business. Working across a diverse portfolio of projects, they help stakeholders unlock value from customer and marketing data through advanced analytics and insight-led decision making. They foster a collaborative culture where analytical thinking, innovation, and professional development are encouraged. This role offers exposure to a wide range of industries, datasets, and business challenges.
The Role
You will work across customer and marketing analytics projects, helping stakeholders understand behaviour, optimise performance, and make data-driven decisions.
Responsibilities include:
Analysing customer behaviour, loyalty, retention, and purchasing trendsEvaluating marketing effectiveness across digital and paid media channelsDeveloping dashboards and data visualisations using Power BI, Tableau, Looker, or similar toolsConducting detailed analysis to identify trends, opportunities, and performance driversPresenting insights and recommendations to stakeholders in a clear and engaging wayBuilding reports and presentations that translate complex data into actionable business outcomesSupporting wider analytics initiatives, strategic projects, and product development activitiesWorking with both internal teams and external stakeholders to deliver impactful insight-led solutions
Your Skills & Experience
Strong commercial experience within marketing analytics and customer analyticsAdvanced Excel skills, including data manipulation, analysis, and pivot tablesExperience using Python for data analysis and insight generationStrong dashboard development and data visualisation capabilitiesExperience presenting insights through PowerPoint and stakeholder-facing presentationsUnderstanding of marketing KPIs such as ROAS, CTR, CPL, conversion rate, and campaign performance metricsAbility to identify patterns in data and translate findings into strategic recommendationsStrong communication skills with the ability to explain technical concepts to non-technical audiencesExposure to tools such as Google Ads, Meta, LinkedIn, GA4, Adobe Analytics, DV360, or similar marketing platforms would be beneficialA curious, problem-solving mindset with the ability to manage multiple projects effectively
What They Offer
Competitive salaryHybrid working modelPrivate health insuranceLife assuranceCompany pension scheme25 days annual leavePaid volunteering day each yearCycle to work schemeSeason ticket loanClear opportunities for career development within a growing analytics functionExposure to a broad range of analytical challenges and stakeholders
How to Apply
If you are passionate about marketing analytics, customer insights, and turning data into meaningful business impact, apply today to discuss this opportunity in confidence.