About this role
IT Service Desk Analyst
Remote/Liverpool (on site once a week)
£150 per day (Inside IR35)
3 month + contract (could go permanent)
An IT Service Desk Access Control Analyst is required to join a leading legal organisation on Working as part of the wider IT Service Desk function, you’ll have a particular focus on user access, account administration and permissions, while also providing general Service Desk support when required. This would suit an experienced Service Desk / IT Support Analyst who has had exposure to Active Directory, user accounts and access management and would like to develop further in this area.
Responsibilities:
Processing and managing user access requests and incidents
Creating, amending, disabling and re-enabling user accounts
Managing permissions and security group memberships
Supporting Joiner, Mover and Leaver (JML) processes
Ensuring appropriate approvals are in place before granting access
Maintaining accurate ticket records and audit trails
Identifying and escalating access or security concerns
Working with IT, Information Security and other internal stakeholders
Providing phone and ticket-based Service Desk support when required
Contributing to process improvements and documentation
Experience required:
Previous experience within an IT Service Desk, IT Support or access administration environmentExperience supporting users through calls, tickets and emailGood understanding of user accounts, permissions and security groupsExperience using an ITSM platform, ideally ServiceNowGood working knowledge of Microsoft 365 and Windows 11Strong customer service and communication skillsExcellent attention to detail and the ability to follow defined processesAn understanding of access control and information security principles Desirable experience
Active Directory user and group administrationMicrosoft Entra ID / Azure ADJoiner, Mover and Leaver processesPrivileged account administrationPowerShellITILInformation security, governance or access control experience This is a great opportunity for a Service Desk professional looking to gain further experience within access control and identity/access management while working within a professional legal environment.