About this role
Operations Analytics & Insight Lead London (3 days hybrid) | £100,000 + Bonus + Benefits
Are you an analytics leader who enjoys combining hands-on delivery with strategic influence? This is an opportunity to join a highly data-driven organisation where analytics plays a central role in operational performance, customer experience, automation, and AI-enabled transformation. You'll have the chance to shape analytics strategy, lead a talented team, and drive measurable business impact across a complex operational environment.
The Company
This organisation is a well-established digital business operating at scale, serving a large global customer base through innovative technology platforms. They have invested heavily in data, analytics, and AI, creating a mature analytics environment where insight directly influences strategic decision-making.
The Role
As the Operations Analytics & Insight Lead, you will be responsible for leading operational analytics strategy while remaining close to delivery. This role combines people leadership, stakeholder management, technical analytics, and process improvement.
Key responsibilities include:
Leading and developing a team of analysts, supported by analytics engineering resourcesDefining and delivering the analytics roadmap across operational functionsPartnering with senior stakeholders to prioritise work and influence strategic decisionsDeveloping frameworks to measure operational performance, efficiency, and customer outcomesDelivering hands-on analysis using SQL, experimentation, and statistical techniquesDesigning and implementing robust measurement methodologies and performance frameworksAutomating manual reporting and analytical processes to improve scalabilitySupporting AI and automation initiatives through analytics, measurement, and operational insightProviding reporting and insight on chatbot, copilot, and AI-enabled operational toolsEstablishing best practices and raising analytical standards across the function Your Skills & Experience
To be successful in this role, you will bring:
Proven experience leading and developing analytics teamsStrong commercial experience setting analytics strategy and influencing senior stakeholdersAdvanced SQL skills with the ability to remain hands-onStrong statistical knowledge, including experimentation, significance testing, and performance measurementExperience translating complex business challenges into actionable analytical solutionsPractical experience applying AI tools and automation to improve business processesExperience operating within regulated industries, financial services, fintech, or similarly complex environmentsExcellent stakeholder management and communication skillsA STEM degree is highly desirable and will be viewed favourably Desirable experience includes:
dbt, Airflow, and GitLooker, Tableau, or similar BI toolsPython for analytics or automationWorkforce management, customer service, contact centre, onboarding, KYC, or operational analytics experienceBuilding scalable reporting, automation, and self-service analytics capabilities What They Offer
Salary up to £100,000Performance-related bonusComprehensive benefits packageHybrid working model with three days per week in the officeLeadership responsibility with ownership of a growing analytics functionSignificant exposure to senior decision-makersOpportunity to shape analytics strategy and operational transformationInvolvement in high-profile AI, automation, and digital innovation programmesStrong career development and progression opportunities within a data-led organisation How to Apply
Apply below today!