About this role
Role Description
The primary purpose of the Business Analyst will be to design business information systems, and incorporate new systems or processes to improve company work-flow, production, efficiency, and effectiveness. This individual will also be expected to maintain current knowledge of rapidly changing computer technology and to assist in the day-to-day operations and technical needs of the broader organization. The ideal candidate will be open to working in a startup type of environment, with the energy to work high-level to lower-level tasks, as needed, and be self-motivated.
BA or BS from an accredited University
2+ years’ experience in Business Analysis, or Business Process Modeling and QA testing, with at least 1 year experience leading or being part of a project
2+ Years of Salesforce configuration experience Basic understanding of SQL and ability to write simple SQL queries Ability to map business processes, diagram data flows, and gather and use business intelligenceExperience with CRM, CMS, sequel, and end user training documentationConfiguration skills for MIP, Salesforce.com, and Luminate CRM
Job Requirements
Scope of responsibilities:
Assess Process reengineering opportunities
Design Change management activities
Train staff on systems
Gather requirements
Work with off-site development teams to coordinate product delivery
Conduct Testing & UAT sessions
Manage exceptions and Data cleansing activities
Lead projects, use project management software to manage tasks
Assist with onboarding/off-boarding and user provisioning administration
Manage IT and process improvement projects
Manage Salesforce environment
Configure business applications: MIP, SalesForce.com, CMS, Luminate CRM
Experience in the following:
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Experience in using enterprise-wide requirements definition and management systems and methodologies required.
Develop requirements specifications according to standard templates, using standard English
Successfully engage in multiple initiatives, simultaneously
Drive and challenge business units on their assumptions of how they will successfully execute their plansCollaborative:
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements. Business Requirements Documents, Use Cases, GUI, Screen and Interface designs
Work independently with users to define concepts and under direction of project managers, or independently, as the project lead
Serve as the conduit between the customer community (internal and external customers) and the software development team, or selected vendors through which requirements flow.
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Be the liaison between the business units and technology teams.
Additional
Liaise vendors
Additional responsibilities, as needed
Collaborate with the other functional teams within the broader HSF organization
Qualification
Education/Experience
BA or BS from an accredited University
2+ years’ experience in Business Analysis, or Business Process Modeling and QA testing, with at least 1 year experience leading or being part of a project
2+ Years of Salesforce configuration experience
Critical Attribute
Must be self-motivated and possess the ability to execute with minimal direction.
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Ability to interact professionally with a diverse group of fellow team members, executives, managers, and subject matter experts
Comfortable managing non-direct reports and influencing others to meet deliverables
Agile development methodology and experience with systems analysis and design
Ability to prioritize, handle multiple tasks/projects, juggle changing deadlines, provide structure to team, and meet deadlines.
Ability to solve problems, while prioritizing project needs
Professional Skills
Effective and excellent communication (written and verbal) and interpersonal skills
Outstanding organization skills, strong listening skills, and attention to detail
Ability to maintain confidentiality of work-related information and materials
Basic understanding of SQL and ability to write simple SQL queries
Ability to map business processes, diagram data flows, and gather and use business intelligence
Experience with CRM, CMS, sequel, and end user training documentation
Preferred
Configuration skills for MIP, Salesforce.com, and Luminate CRM
Certifications: ITIL V3,Business analysis
Salesforce administrator license preferred
Additional Requirements
Flexible to work weekends and/or extended work days, as required
Cross-functional team member
Ability to work in a start-up type of environment where information is not always structured and/or routinely available
Other Criteria
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires:
Constant sitting or standing, Some walking around, and
Occasionally lifting no more than 10 lbs.
To Apply: email resume and cover