About this role
Customer Service Representative is responsible for creation customer centric team culture that supports corporate strategy and focuses on providing the highest quality of customer service
Develop a strategic customer mission and training programEvaluate customer service in company environment, and set company performance standardsManage calls: process missed, lead/customers call and process ticketsAssist users and answer questionsSupport applications:
Stay up-to-date with application updates Navigate the team through new features in the app Reproduce bugs Test new features before deploy Create documentation
Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!
Must have over 1-year experience in IT companyMust be fluent in Polish, English and RussianStrong ability to teach, engage and lead in remote environmentCan design practices, processes, and procedures which allow training from a distanceAble to provide clear and unbiased feedbackAbility to lay out work in a well-planned and organized mannerKnow computers, networks, and CRM softwareGood at learning new industry, product, or technical knowledgeUpdates procedures in a timely mannerBe flexible with scheduleUniversity degree is recommended but is not necessary
Benefits that are awaiting you:
Compensation in direct correlation to your knowledge and talentComfortable and cozy atmosphereUnlimited opportunities for self-realizationFriendly, professional, highly motivated and productive team made up from best of the bestCreative Environment where You will never be bored at work again!Flexible scheduleWork from anywhereAnd....slowly, but surely we are getting ready to conquer the world. Join us!
Does this sound like your dream job? Do you consider yourself a great candidate and like to meet us? You are almost there!
Press "I'm interested"
and submit your application. We would love to see in comments an explanation of why we should hire you for this position.