About this role
In this role, you will …
Deliver thorough answers to questions raised by App users. Communicate with them to understand the issues they are experiencing, and provide updates in a friendly & timely manner.Troubleshoot issues reported by users from both user behavioural and technical perspectives. Identify potential conflicts from themes or other apps, provide fixes to resolve them when possible. Escalate potential bugs and feature requests to the development team.Consolidate questions and feedback, convert them into improvement suggestions and enhance the user experience of the Apps.Work with the development team on issues, and brainstorm solutions. You have …
Working experience of technical support for tech company, ideally a software companyFluency in the English, strong written and verbal communication skillsProactive and own issues from beginning to end, detail orientedExperience on HTML, CSS, JavaScript/jQuery, and LiquidAdaptability and flexibility, working in past-pace environmentNice to have …
Working knowledge of Shopify, especially theme modificationsA great attitude and desire to help people & solve problemsPassion for discovering how and why products succeed We offer …
Competitive compensation3-week paid vacation per yearRemote work optionFlexible hoursA highly collaborative team to work with, and help you to make great accompanimentsHextom is a fast-evolving company, the same of our people, so every position comes with many upward mobility and career growth. We’re here to support each other. We will work very closely with you to help you carve out the path of your dreams.