About this role
· Provide day to day support to GuestTek staff.
· Configure and maintain desktop, laptops and server systems.
· Set up and administer end user computing accounts.
· Assist with network maintenance.
· Participate in support and administration of the Avaya phone system.
· Provide IT-related training for end-users.
· Schedule projects to meet delivery dates and commitments.
· Keep abreast of technology advances in computer hardware and software.
· Other IT related duties as assigned.
· Minimum 1-year technical diploma from recognized institution or 3 years IT support experience.
· Experience troubleshooting a wide variety of computer software and hardware problems and implementing standard configurations.
· Support and troubleshooting of Windows 7-10 and Office 365 applications.
· Experience installing and troubleshooting Windows Server 2008 R2 – 2019.
· Extensive knowledge of Microsoft Active Directory
· Experience working with Microsoft System Center
· Experience troubleshooting and working with Microsoft Lync/Skype for Business
· Experience troubleshooting network issues and working with Cisco and Palo Alto hardware.
· Management of servers using Hyper-V virtualization.
· Linux experience is an asset but not required
· Administration and experience supporting Avaya VOIP telephony system
· Salesforce experience is an asset but not required
· Flexible, pro-active approach and the ability to work under pressure to meet tight deadlines, managing and resolving priorities.
· Prepared to maintain and enhance own personal and professional development.
· Excellent customer service skills and people management skills in an environment of 500+ employees.
· Superior written and verbal communication skills English; able to discuss technical issues with both technical and non-technical people.
· Initiative, ability to plan and schedule work, sound judgment in resolving escalated issues, and a passion for process improvement.
· Problem solver that can work both independently and as a team member.
· Flexible, pro-active approach and the ability to work under pressure to meet tight deadlines, managing and resolving priorities.