About this role
12 Month FTC/Secondment Opportunity
Your role as Application Support Analyst
Act as 3rd/4th Line Support for the BusinessBe an escalation point for our 2nd and 3rd Line Team MembersUse SQL and Coding skills to aid resolution of fixes and improve development of systemsAs part of the team, manage our application portfolio to maintain our aggressive system uptime targets, whilst ensuring systems are upgraded, patched, and maintained in a proactive and timely mannerBe responsible for delivery of agreed incident SLA’s and ensure all the support issues are fully understood, managed, and resolvedOwn root cause targeting for the team to minimise the volume of issues and improve the customer experience of applicationsLiaise with Security and Infrastructure teams to ensure hardware solutions provided meet the needs of the business so far as the applications are concernedWork closely with internal teams and 3rd party suppliers to improve system performance, reliability, and usabilityHelp manage 3rd party suppliers, supplier reviews and continuous improvement programmesWhat you'll bring...
Excellent communication skills, combined with a high degree of enthusiasm, drive and commitmentTaking part in Out of Hours rotaStrong problem-solving and troubleshooting skillsAttention to detail ensuring accuracy in all aspects of workAbility to engage and prioritise work to ensure SLAs are met in agreed timescalesHave a personal drive to stay ahead of the market by researching and understandingAbility to work independentlyStrong interest in technology overallAn ability to cope, and thrive, in a fast paced, dynamic, and fun environment with varied and multiple demands #LI-AP1
Required Skills
ITIL / ITSM v3 CertificationServiceNow and other CRM softwareSQLBasic codingWindows OS EnvironmentsLog analysisBuilding and using testing plansThe ability to build relationships with key customers at all levels Preferred skillsPreferred Skills
NoSQLiSeries inc. IBM OSiWMSSSO technologies (preferably Okta)Understanding of hospitality or brewing industry and relevant technologies We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.Free employee assistance program – mental health, well-being, financial, and legal support because you matter!Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!Wagestream – access your wage before payday for when life happens.Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…