About this role
The Role
As Assistant General Manager, you'll support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives.
You'll be responsible for driving results, maintaining high operational standards and developing a motivated team that consistently delivers outstanding service.
Leadership & People Development
Coach, motivate and develop colleagues to achieve their full potentialSupport recruitment, onboarding and retention of top talentDeliver regular performance conversations and feedbackHelp create a positive, energetic and high-performing team cultureLead by example, demonstrating professionalism and accountabilityCommercial Performance
Support delivery of all revenue streams including memberships, Personal Training and secondary spendDrive sales performance through effective member engagement and conversionMonitor and improve club KPIs and business performance metricsSupport local marketing activity and member growth initiativesIdentify opportunities to improve profitability and operational efficiencyMember Experience
Create an exceptional experience for every member, every visitBuild a welcoming and inclusive club environmentResolve member queries and concerns with professionalism and urgencyDrive member retention through exceptional service standardsEnsure delivery of Everlast's member journey programmes and initiativesOperational Excellence
Support the day-to-day running of the clubEnsure company processes, standards and initiatives are delivered effectivelyMaintain exceptional standards of cleanliness, presentation and safetyEnsure compliance with company policies and proceduresSupport Health & Safety compliance, risk management and pool plant operations where applicableAdaptability & Accountability
Take ownership of challenges and deliver practical solutionsRespond positively to change and support colleagues through itMaintain high standards, even in a fast-paced environmentAct as a role model for professionalism, resilience and continuous improvement What We're Looking For
Essential
Previous leadership experience within fitness, leisure, hospitality or retailStrong track record of leading teams and delivering business resultsExcellent communication and interpersonal skillsCommercial awareness with the ability to influence performancePassion for delivering exceptional customer experiencesFlexible approach to working patterns, including evenings, weekends and Bank HolidaysDesirable
Level 2 Fitness QualificationExperience working within a gym, health club or leisure environmentKnowledge of membership sales, retention and fitness operationsPool plant and Health & Safety experience Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.
We're committed to creating market-leading fitness experiences, investing in our people and building high-performing teams that deliver outstanding results. If you're passionate about leadership, customer experience and developing your career within a growing fitness brand, we'd love to hear from you.
To succeed with us, you'll embody our principles:
Think Without Limits
Challenge the status quo, embrace opportunity and bring others with you.
Own It and Back Yourself
Take responsibility, drive results and make things happen.
Be Relevant
Create meaningful experiences for our members, colleagues and communities.