About this role
The Role: As a Sales Host, you'll play a key role in growing our membership community by delivering exceptional experiences for every member, guest and prospect. You'll drive membership sales and retention, act as a proud ambassador for the brand, and help achieve the club's commercial goals through outstanding service and meaningful customer interactions.
Responsibilities:
Membership Sales & Retention
Deliver exceptional experiences that convert prospects into membersDrive membership sales, renewals, upgrades and secondary spend opportunitiesConduct tailored club tours based on individual fitness goals and needsUse effective questioning, rapport building and objection handling techniquesFollow up enquiries and leads to maximise membership conversionBuild strong relationships with members to improve retention and engagementSupport the delivery of club sales and retention targetsCustomer Experience
Provide a friendly, professional and welcoming environment for all members and guestsHandle member queries and concerns efficiently and professionallyPromote the products, services and fitness solutions available within the clubActively support club initiatives, events and member engagement activitiesRepresent the Everlast Gyms brand with energy and professionalismOperational Excellence
Support the day-to-day operation of the clubAct as a key holder when requiredMaintain high standards of cleanliness, presentation and safetySupport gym floor standards and member-facing areasAssist with gym resets and operational tasks where requiredUtilise membership and CRM systems effectively to manage enquiries and member informationTeam Contribution
Work collaboratively with the wider club team to achieve business goalsSupport national campaigns, challenges and initiativesContribute to a positive and engaging club cultureTake ownership of personal performance and developmentThis is an ideal opportunity for someone passionate about sales, fitness and customer service who wants to develop their career within a fast-growing fitness business.
What We're Looking For
Essential
Passion for fitness, customer service and salesStrong communication and relationship-building skillsPositive, confident and outgoing personalityTarget-driven mindset with a desire to achieve resultsStrong organisational and administration skillsAbility to work independently and as part of a teamFlexible approach to working hours, including weekends and Bank HolidaysDesirable
Previous experience in sales, hospitality, retail, leisure or customer serviceExperience working toward sales or performance targetsKnowledge of membership sales or customer retention principlesExperience using sales, booking or membership systems Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.
We're committed to creating exceptional fitness experiences while investing in our people, helping them develop rewarding careers within fitness, sales and club management.
Whether you're starting your career or bringing previous sales experience, this is an opportunity to develop your skills in a fast-paced, customer-focused environment where performance and progression are genuinely recognised.
To succeed with us, you'll embody our principles:
Own it and back yourself - Own the basics, own your role and own the resultThink without limits – Think, think fast, think fearlesslyBe relevant - Relevant to our people, our partners and the planet