About this role
Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.
COMMERCIAL EXPERTISE
As part of the leadership team, support in driving the commercial success of the store and drive store performanceIdentify key opportunities to enhance performance in line with current trendsSupport the store leadership team in the implementation of strategic plans to achieve departmental goals and objectivesAnalyse data and key performance indicators to make informed commercial decisions and drive KPIsTEAM LEADERSHIP & MANAGEMENT
Be responsible for your department and team's performanceLead and inspire your store team, providing guidance, coaching, and support.Work closely with your Store Management team, acting on feedback and working towards targets and deadlinesBuild lasting relationships with internal and external stakeholdersDisplay exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisationDEVELOPMENT
As part of the leadership team, support in driving the team's personal development and progressionSeek opportunities to drive your own personal developmentTrain coach and upskill the sales team to maximise opportunities for future progression within the businessOPERATIONAL EFFICIENCIES
Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and proceduresUse business communication tools to drive completion of tasks and ensure your team understands all key functionsSupport the store manager to drive performance in line with retail priorities to meet business objectivesCONTROLS
Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectivelyDemonstrate resilience to operational challenges, making effective decisions to drive solutionsControl stock movement, run accurate store audits, and implement visual standards to company guidelines About You
We’re looking for a motivated and adaptable retail professional with a passion for premium fashion and delivering excellent customer experiences.
A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectivelyA proactive problem-solver, able to think quickly and respond to customer and operational needsA proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearanceA confident communicator, comfortable engaging with colleagues, customers, and stakeholdersQualifications & Experience
Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related roleProven ability to support, motivate, and guide team members in a fast-paced retail environmentStrong track record of achieving sales targets and delivering resultsGood product knowledge, including brands, fashion trends, and materialsUnderstanding of retail operations, including merchandising, stock control, and loss preventionStrong verbal and written communication skills, with the ability to build positive working relationships The Rewards
Basic rate salary £31,450 per annum28 days holiday a year, inclusive of bank holidays 20% Staff Discount across all Frasers Group Stores 50% in store uniform discountWeekly/Monthly & Quarterly Commercial BonusesCommission-led bonuses across a wide range of productsLong Service awardsDiscounted Gym membershipExcellent career development opportunitiesCycle to work schemeWe offer a wide range of Development Courses with National Qualifications