About this role
Whether it’s leading floor walks with some of the UK’s biggest beauty brands, working closely with head office teams to manage your store’s stock package, or running training sessions to elevate your team’s product knowledge and customer service, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Specialists within the beauty department, driving commercial success and contributing to company growth.
COMMERCIAL EXPERTISE
Be responsible for the commercial success of the beauty department and contribute to overall store performance.dentify key opportunities to enhance performance in line with current trendsDevelop and implement strategic plans to achieve departmental goals and objectivesAnalyse data and key performance indicators to make informed commercial decisions and drive category growth
TEAM LEADERSHIP & MANAGEMENT
Take ownership of the beauty team’s performance, leading and inspiring Supervisors and Sales Advisors to deliver exceptional customer experiences.Lead and inspire your store team, providing guidance, coaching, and support.Work with your beauty teams to drive performance, working towards targets and deadlinesBuild lasting relationships with internal and external stakeholdersDisplay exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisationDEVELOPMENT
Support the store manager in driving the team's personal development and progressionSeek opportunities to drive your own personal developmentTrain, coach, and upskill the beauty team to maximise progression and future development opportunities.OPERATIONAL EFFICIENCIES
Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and proceduresUse business communication tools to drive the completion of tasks and ensure your team understands all key functionsWork collaboratively with your Store Manager and beauty brand partners, acting on feedback and escalating people and performance issues as and when they occurCollaborate with third-party brand teams to manage stock deliveries, visual merchandising, and in-store events.CONTROLS
Responsible for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.Ensure wage controls are met weekly, and any issues are resolved quickly and effectivelyDemonstrate resilience to operational challenges, making effective decisions to drive solutionsControl stock movement, run accurate store audits, and implement visual standards to company guidelines About You
We’re looking for a resilient and adaptable leader with a passion for the beauty industry and delivering exceptional customer experiences.
A calm and confident approach under pressure, with the ability to manage challenges and resolve conflicts effectivelyA proactive problem-solver, able to think quickly and respond to both customer and operational needsA dedicated brand ambassador, representing Frasers Group with professionalism, discretion, and a consistently polished appearanceA strong communicator, confident in engaging with colleagues, customers, and stakeholders at all levelsQualifications & Experience
Minimum 3+ years’ experience in the beauty industry, with proven experience in a leadership roleDemonstrated ability to lead, motivate, and develop teams, including sales associates and team leadersStrong customer service expertise, with a deep understanding of client expectations and an established local client networkProven success in driving sales performance, achieving targets, and managing budgets and stock levelsExcellent product knowledge, including beauty brands, trends, and product applicationSolid understanding of retail operations, including merchandising, inventory control, and loss preventionStrong verbal and written communication skills, with the ability to build effective relationships across the business The Rewards
Basic rate salary £36,450 per annum28 days holiday a year, inclusive of bank holidays 20% Staff Discount across all Frasers Group Stores 50% in store uniform discountWeekly/Monthly & Quarterly Commercial BonusesCommission-led bonuses across a wide range of productsLong Service awardsDiscounted Gym membershipExcellent career development opportunitiesCycle to work schemeWe offer a wide range of Development Courses with National Qualifications