About this role
The Field Application Scientist (FAS) is responsible for supporting the technical business functions of Fortis Life Sciences in a pre-sales and post-sales manner with an emphasis on the nanoComposix portfolio. The purpose of the role is to support customers with applications questions related to the nanoComposix portfolio and complimentary products within the Fortis portfolio in a pre-sales and post-sales manner. The FAS will communicate internally with the commercial organization on the technical applications of products with the goal of supporting continued growth of the Fortis portfolio and brand.
General Functions
Become an expert in all applications supported by Fortis products including proficient knowledge in experimental set-up, troubleshooting, and accessory products/instrumentationConduct ongoing product and application presentations and trainings for customersParticipate in internal global field application calls to maintain knowledge and proficiency of all products and applicationsTroubleshoot issues with on-market products as neededCommunicate with customers and commercial organization on a routine basis, keeping all parties informed and up to dateLearn new product portfolios as they become available and train internal team and customers on new offeringsPre-Sales Functions
Understand the technical details of open opportunities and be able to discuss a technical strategy with the account manager to ensure a successful winConduct product demonstrations and technical presentations remotely and in-personTechnically compare the benefits of Fortis products and highlight the shortcomings of competitive productsAssist in mapping out bulk strategy for key accounts by recommending product type and volume based on customer’s needs and workflow Post-Sales Functions
Answer e-mails and phone calls from customers in timely mannerEscalate issues to manager when necessary and design customer facing plans to help customer troubleshoot and resolve issue within timely mannerDocument knowledge in solutions within Salesforce.com for field team to access and reference as neededHost remote trainings and presentations for customersFollow-up with customers to ensure customer adopting product into workflow successfully Education and Experience
4-year bachelor’s degree in life sciences, chemistry, or engineering required. Masters or PhD preferred2+ years working in a technical commercial role supporting customers in pre-sales and post-sales situations2+ years practical experience working with nanoparticles in diagnostic, lateral flow, nanomedicine, or other life science applicationsHigh degree of computer literacy in Microsoft Word, Excel and PowerPoint and ability to utilize computer-based tools for reports, email and for general communicationSkills & Knowledge
Life sciences, biotechnology, nanoparticles, nanomedicine, diagnostics, antibody-based assays, flow cytometry, imaging, lateral flow assays, ELISAExcellent oral and written English communication, including communicating in a way that a non-technical end user can understandAbility to think, learn, and solve problems quicklyAbility to operate independently and remotely with at least 1 weekly meeting with supervisorOrganized, well prepared, and maintains a professional appearance and conductAbility to maintain flexible travel schedule during the work weekOther Information
This position requires up to 75% travelBased in U.S. (West Coast preferred) What We Offer
We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values:
§ Customer First - We prioritize the experience and outcomes of our customers above all.
§ Integrity - We are honest and accountable, holding ourselves to a high standard of ethical conduct.
§ Trust - We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.
§ Entrepreneurship - We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.
§ Excellence - We believe in solving for root cause. No shortcuts, no “band-aids”.
Fortis provides a competitive salary, success-sharing bonus plan, medical, dental, disability and life insurance, and a 401(k) plan. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are an E-Verify Employer in the United States.