About this role
You own the operational flow of your hub — keeping picking, packing, and delivery running efficiently and to the standard our customers expect;You take charge of all Safety and Compliance topics – regarding food hygiene, labour law compliance, and safety aspects;You report directly to your City Manager, together with 7-10 other Hub Managers;You lead, coach, and develop your Hub leadership team (Shift Leads and Ops Associates+);You take full responsibility for the customer experience in your hub, ensuring orders go out correctly and on time, every time;You recruit, onboard, and train new pickers and riders, making sure they're set up to work efficiently and safely from day one;You manage scheduling for your entire team ensuring the right coverage at the right times without letting operations slip;You build a culture within your hub where people feel ownership over their work, support each other, and show up motivated;You are hands-on and stay close to the operation — picking, packing, and inbounding are part of your day too. You have at least 3 years of experience in an operational role, with a focus on process optimisation and team management;You have experience managing a team, with strong skills in coaching, developing talent, and providing feedback;You are data-driven and understand how to translate KPIs into concrete processes;You’re comfortable in a fast-paced, dynamic environment where priorities shift quickly and efficiency is key;You believe that success is a team effort and enjoy working collaboratively to achieve goals;You are hands-on and picking, packing, and inbounding aren’t beneath you;You are fluent in English; Dutch is a plus;You are available to work full-time. For this role as a Hub Manager (m/f/d), the starting remuneration is as follows:
The base pay for this position is 38,000 EUR - 42,000 EUR gross annually for full-time (40 hours per week) for managing 1 hub.
In addition, Flink offers the following benefits:
Performance-based bonuses every 4 weeks;A scale-up environment where you can learn and develop in a relatively short amount of time;Substantial growth opportunities to, for example, Senior Hub Manager, City Manager, or a role at Flink Headquarters;Trainings at our Headquarters on Operational Excellence and Leadership Capabilities;10% discount on your own Flink groceries.Flink evaluates all applicants based on competencies and work experience, without considering age, gender, origin, sexual preference or religion.