About this role
The MIS Technician II, under general supervision, provides technical support and problem resolution for the Agency’s Information Technology and Telecommunication Systems; provides assistance to staff in resolving technology-related issues by performing question/problem diagnosis and guiding or assisting users through step?by-step solutions via remote assistance or direct on-site support; and provides general technical and administrative support for the Agency’s voice and data local and wide-area networks (LAN/WAN), Internet, and E-mail system, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.
1. CompTIA A+ , Network+ and Security + Certification or Comparable Microsoft certifications, a Bachelor’s or technical degree in Computer Information Systems or related field.
2. Strong background and proficient in Microsoft Windows 7/10 Operating Systems, Microsoft Office Suite 2010/2013,
3. Proficient in configuring and supporting a TCP/IP network environment (e.g., desktop workstations, switches, routers, firewalls, patch panels and cables).
4. Three (3) years experience working in a fast-paced environment providing end-user helpdesk technical support and problem resolution; and installing, configuring, maintaining, and supporting current and emerging technologies.
5. Fluent in English and Spanish (read, write, and speak) desirable.
EQUAL OPPORTUNITY EMPLOYER
Pay Rate: $24.00 per hour
*On Site position