About this role
Facilisgroup has a full-time internal Customer Support Specialist opening based in St. Louis, MO. The role is responsible for providing unmatched customer service and technical support to Facilisgroup partners/clients as well as internal users.
You are a good fit if you:
Enjoy technology, problem-solving and helping othersWork well under pressure in a fast-paced environmentHave a hunger for knowledge and a need to learn something new every day.Are passionate about delivering best-in-class customer serviceWant to make a difference and contribute each day
In this role you will:
Deliver “best of class” customer service with timely, pragmatic advice and resourceful resolutions.Communicate effectively, efficiently, and clearly through chat, email, and phone.Be the partner/client’s first point of contact for support and technical needs related to our SaaS proprietary software offerings.Serve as the Facilisgroup subject matter expert for both external partners/clients as well as internal users on our proprietary software and related processes.Document and research issues by utilizing existing resources and creating new ones when needed.Test, validate and escalate reported system or process issues.Communicate system outages and timelines to entire organization if they occur.Share FAQs with management and partner with the training team to develop educational ticket reducing solutions.Handle Facilisgroup and our partner/client’s sensitive information with the appropriate level of confidentiality.Take an active “document what I learn” approach in the development of our internal knowledge base to share what you know with others.
As a Customer Support Specialist, you bring with you:
Bachelor’s degreeMinimum 1-3 years relevant customer support experience, preferably with a SaaS companyStrong written and verbal communication skillsStrong listening and comprehension skillsDemonstrated ability to quickly learn new technologies, troubleshoot and communicate in detail.Analytical problem-solver who takes ownership through resolution.Proficient in resolving time-sensitive customer issues.
We provide:
A flexible “hybrid” work environmentA forward-thinking path to success with competitive pay and plenty of opportunity for growthHealthcare coverage, including health, dental, vision and flexible spendingExceptional retirement matching to make saving for the future even more rewardingMarket-leading paid time off and paid holidays to enjoy your other passions in lifeAnnual volunteer time to devote toward a passion project or volunteer option you loveNew parent perks like additional paid leave and flexible scheduling All your information will be kept confidential according to EEO guidelines.