About this role
Principal Responsibilities:
Complete Management of Fuel Card platform.Report on all activities on a monthly basis to the direct reporting line and to the account manager.Build long-term engagement with our customers through trust and rapport;Serve as a conduit for customer feedback impacting business improvement;Delegate Tasks and set deadlines (make sure that SLAs are met or exceeded);Printing, encoding and issuing of smartcards;Software loading and hardware maintenance of Point of Sale terminals (POS);Report extraction and printing as per client requests;Maintenance of Fuel Card Platform infrastructure (POS, Card reader, printer among others);Support in system deployment in new stations;Regular generation of transaction files;Regular printing of statements related to card system;Printing of statements on a regular basis;Ensuring timely planning and delivery of all scheduled reports to our customers whilst ensuring quality;Maintain a high degree of customer service for all support queries;Understand and qualify the customer’s requests and record cases in ticketing systems;Provide appropriate solutions, information, or incidents resolution actions to the customer;Perform data back-ups as and when required;Ensuring that any complaints are responded promptly by taking ownership and responsibility of customer’s enquiries efficiently; Qualifications & experience
A minimum qualification of Diploma in IT.English language spoken/written is mandatory. · Others
The above positions will be based in Bamako, MaliSelected candidates will have to undergo a training (at the recruiter’s costs) in MAURITIUS