About this role
The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required.
Location: On-Site at Canning, Ezeiza, Shopping Las Toscas
Schedule: This position requires working a weekly rotating schedule. We have a three-shift rotation with mornings (6:00 - 14:00), afternoons (14:00 - 22:00), and nights (22:00 - 6:00).
Key Responsibilities:
Ensuring that all tables are operational without interruptionsIdentifying and resolving all game irregularities due to dealer mistake, software issues or any other reasonIdentifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivityResolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the gameMonitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessaryWork with internal systems (JIRA, TTS, WIKI, etc.)Recording all events related to major incidents in TTS and producing post resolution incident reportsManage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all productsTrain, mentor, and coach team members to help them achieve best resultsPerforming other duties, as asked by the direct manager, which are related to this position, and which meet the qualifications Strong organizational skillsRequired IT knowledgeStrong written and verbal communication skills in both English and SpanishAn ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authoritiesStrong teamwork skills followed by a professionalAn ability to maintain strict confidentialityAn ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the teamAble to resolve interpersonal and interdepartmental issuesExperience in similar requiredEVO experience will be considered an asset Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
We also offer:
Competitive CompensationCareer Growth OpportunitiesOpportunity to work on as part of a Global leader in online gamingMore information on www.evolution.com