About this role
Manage front desk operations and serve as the primary point of contact for all visitors and incoming communicationsExecute accurate data entry of customer information into designated systems, ensuring data integrity and compliance with organizational standardsCollect, review, and validate customer information forms according to established protocols and proceduresMaintain and update customer records in the database with meticulous attention to detail and accuracyFacilitate the registration process for new customers and coordinate reengagement initiatives with existing customersProvide comprehensive support for the resource computer lab, front desk operations, telecommunications, and related administrative functionsDeliver professional intake support for all recruitment events, including onsite, offsite, and virtual engagementsDirect qualified candidates to appropriate recruitment events and opportunities based on their profile and qualificationsDemonstrate proficiency with the https://ohiomeansjobs.ohio.gov/job-seekers/welcome-job-seeker website and utilize it effectively in daily operationsConduct reengagement outreach calls to maintain customer relationships and program participationExecute additional duties and responsibilities as assigned by management
Minimum 2 years of demonstrated excellence in customer service delivery with experience in workforce development or career services environments (preferred)Advanced proficiency in Microsoft Word, Outlook, and Excel with a minimum typing speed of 40 words per minuteDemonstrated competency with standard office equipment, including scanners and photocopiersStrong critical thinking and analytical skills with the ability to assess candidate qualifications, identify skill gaps, and make informed recommendations for appropriate program placementProven ability to evaluate complex customer information and make sound decisions regarding resource allocation and candidate matchingDemonstrated capacity to think strategically about workforce development pathways and career progression opportunitiesFluent English language proficiency, both written and verbal, required for all customer interactions and documentation We provide:
Competitive wages for high performance11 Paid HolidaysPTOTuition reimbursementGuided Professional Development PlansSummer FridaysWeekly Wellness SessionsMedical/Vision/ DentalEmployer Paid Life InsuranceEmployer 401k ContributionsEmployee Referral BonusEmployee Assistance ProgramsCompany Picnics Volunteer ExperiencesAccess to Free Financial CounselingInnovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.About Us:
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.
Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.
Grant Associates is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.