About this role
Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordinationProvide consistent and comprehensive case management and follow-upConduct new customer orientationHelp to ensure that positive outcomes and goals are met as required by contractMaintain organized database of clients and keep detailed documentation of all contacts with clientsEnsure participants follow through with planned activities as outlined in contract with funding agencyProvide individualized assessment of work, provide referrals to appropriate community service or social service agencies when neededAccurately complete required documentation for enrollmentDocument all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contractCreate solutions to participant attendance problemsAssist in the preparation of project reports as needed (participation, placement)Develop and maintain expertise on service delivery practices, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement dataDeliver metric-based services to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible outputWork collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positionsDevelop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goalsParticipate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvementsProvide state-wide operational support and coverage, as neededProvide operations support for all compliance driven standardsMay be assigned other tasks and duties reasonably related to their job responsibilitiesOther duties as assigned Ability to maintain flexibility as needs of contract or contractor requireA working knowledge of MS Office and Google docsTwo years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking and content developmentAbility to prioritize tasks and document visits and contactsDemonstrated telephone, computer and strong written and verbal communication skillsStrong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectivesProfessional understanding of a vast array of occupations and career paths, ideally including those in the healthcare fieldBachelor's degree from an accredited college or university in education, social services, healthcare and/or communicationsCustomer service experience required All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].