About this role
As a Counter Salesperson, you will provide the highest level of customer service by maintaining, stocking and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.
To experience success in the position, you will:
Provide a professional atmosphere for our walk-in customersUphold our core values and ethics with every interactionBe an effective teammate in the Profit Centre who is self-motivated and able to handle multiple tasksUnderstand the benefits and qualities of the different products the Profit Centre sellsBe knowledgeable of the customer’s business to provide the best serviceBe comfortable prioritizing and multi-tasking when assisting customersBe courteous, friendly and build relationships with customers and vendors
Additional duties will include:
Assist customers who purchase material at the Profit Centre countersResearch product for customers and provide recommendations on our assortment of productDrive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counterAssist teammates with bulk orders when neededMaintain product knowledge on all product offeringsEnter, pick, and pack sales orders generated at the counter Maintain and clean the counter area including any merchandising displaysInform the buyer when stocks levels are lowFollow up on backorders with vendors and provide customers accurate delivery datesProcess returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all proceduresNavigate and find solutions for customer concerns and complaintsPerform other tasks as requested by the Profit Centre Manager What we are looking for from you:
Grade 12 diploma or equivalent; College and/or University degree an assetA minimum of 2 years of experience with customer service or counter salesOutstanding customer service and verbal communication skillsExcellent relationship building skills with customers, vendors, and teammatesAbility to learn and operate the applicable software system used to process ordersExperience working in a fast-paced environmentIntermediate math skills with a strong attention to detailAbility to learn how to operate material handling equipmentPossess a strong work ethic and a high standard of integrityAbility to work well independently and in a team setting
Preferred Skills
Previous experience with or knowledge of products sold at the Profit CentreAbility to research solutions to solve customers’ needs and problems.Experience using M3, Word, Excel, and Outlook
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.