About this role
A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly’s full-service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff.
Provides a steady leadership presence on the floor daily, monitoring guest, food and team member serviceEnsures exceptional service standards are consistently met and that activities are carried out effectivelyInspects dining room and storage areas to ensure compliance with health and safety regulationsPurchases supplies, beverages and equipment as per the direction of the Restaurant AGMAssists with administrative and operational duties as neededDocuments, investigates, escalates and resolves all employee and guest incidentsPerforms other duties as required or assigned 2+ years of supervisory experience in food serviceUnderstanding of steps of serviceExcellent communication and problem-solving skillsBachelor’s Degree or associate degree in Restaurant Management or Hospitality preferredKnowledge of Italian cuisine and beverage preferredJob Requirements
Availability to work onsite with a flexible schedule often including evenings, weekends and holidaysAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingFood Handler’s License preferred Benefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match Bonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Compensation: Pay rate is $24
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.