About this role
As an IT Change Manager / Change Enablement Manager, you will take on a key role within our Enterprise Service Management team. You will help ensure that changes to our IT services, systems and infrastructure are implemented in a transparent, risk-aware and controlled way.
For us, Change Management is not about unnecessary bureaucracy or simply controlling changes. Your goal is to enable change in a safe, efficient and pragmatic way.
Your responsibilities will include:
Managing and continuously improving our Change Enablement processSupporting Change Owners in planning, assessing and implementing changesReviewing Change Records for completeness, risks, impact, testing, rollback planning and required approvalsCoordinating and facilitating our Change Advisory Board (CAB)Creating transparency around upcoming changes and maintaining the Change Calendar together with the relevant teamsIdentifying potential conflicts, dependencies and risks between planned changes at an early stageCoordinating Standard, Normal and Emergency Changes according to their respective requirementsWorking with IT teams to establish appropriate Standard Changes for recurring, low-risk activitiesCoordinating Post Implementation Reviews and deriving improvement actions from failed or problematic changesAnalysing relevant metrics and continuously improving our Change ReportingSupporting compliance with governance, ISO 27001 and audit requirementsCreating clear guidelines and templates and helping our IT teams apply the Change process correctly and pragmaticallyWork closely with IT Operations, Service Owners, System Owners, Incident Management, Configuration Management, Cyber Security and other ITSM and ESM functions.What You Can Expect
You will become part of our Enterprise Service Management team and work at an important interface between IT Operations, Governance and Service Management.
Our ITSM and ESM environment already includes established processes such as Incident Management, Request Management, Change Enablement and Configuration Management, supported by a central Enterprise Service Management platform.
At the same time, we are continuously developing our Service Management capabilities.
Our current and future topics include:
Standardisation and automation of IT servicesContinuous development of our ITSM processesExpansion of reporting and data-driven process managementFurther development of our CMDB and Service Management capabilitiesStronger integration between systemsCompliance by DesignEnterprise Service Management beyond traditional IT processesThis means you will not simply take over an existing process. You will have the opportunity to actively shape the future development of our Change Management and Change Enablement capabilities.
This Role Is a Good Fit for You If …
you enjoy bringing structure to complex changesyou believe processes are important, but do not think that more bureaucracy automatically leads to better resultsyou can support technical specialists while keeping governance and risk in mindyou enjoy facilitating discussions, coordinating stakeholders and bringing different perspectives together.you want to take ownership and actively develop a central ITSM process. You already have experience in IT Service Management, IT Operations, IT Change Management or IT Process Management and are ready to take responsibility for a central ITSM process.An ITIL certification as well as experience with ISO 27001, ISMS, IT Governance or audit requirements is an advantage, but not mandatory.A good understanding of Change Management / Change EnablementKnowledge of the relationships between Change, Incident, Problem and Configuration ManagementExperience working with technical teams and different stakeholder groupsThe ability to facilitate meetings in a structured way and prepare decisionsStrong analytical skills and a structured, independent way of workingA pragmatic approach to processes, governance and standardsConfident and professional communication skills, even when dealing with different interests and prioritiesYour Language Skills
We work in an international environment with distributed teams.
For this position, you therefore need:
Good German skills, both written and spokenVery good English skills, both written and spokenYou should be comfortable facilitating meetings, coordinating stakeholders and discussing processes in German while also being able to work effectively in an international English-speaking environment.
Your Experience with ITSM Tools
Experience with an IT Service Management platform is an advantage, for example:
Ivanti Neurons for ITSM / Ivanti Service ManagerServiceNowJira Service ManagementBMC HelixMatrix42or comparable solutionsExperience with Ivanti is welcome, but explicitly not a requirement.
For us, your understanding of ITSM processes is more important than experience with a specific tool.
To ensure your work-life balance, we offer the option of mobile workingWe promote your professional and personal development through individual training and further education at the Drees & Sommer AcademyWe support your health with a bonus for sports enthusiasts. We offer the possibility of subscribing to a private health insurance policyEmployees benefit from tax advantages related to their commuting expenses for the officeFiscal advantages for employees expenses in meal costs during worktime. Employee referral program with attractive bonus schemeSupporting career and family by receiving tax benefits for kindergarten expenses