About this role
About the Donor Support Coordinator
24/7 Call Center Environment | 12-Hour Shifts
Must be flexible to work Days or Nights, including weekends and holidays
The Donor Support Coordinator plays a critical role in the tissue donation process, helping facilitate the gift of donation from referral through recovery. This position works in a fast-paced, high-volume call center environment where every call has the potential to impact lives through transplantation.
Tissue donation can help heal and improve the lives of patients through transplants such as skin, bone, heart valves, tendons, and corneas. Donor Support Coordinators help evaluate donation suitability, coordinate the donation process, and compassionately support families during difficult moments.
This role is best suited for someone who is compassionate, emotionally resilient, detail-oriented, and motivated by meaningful work.
Receive and manage incoming donor referral calls in a 24/7 call center settingScreen patient medical and social history with:Hospital staffNursesMedical examinersTechniciansOrgan recovery personnelFamily membersEvaluate donation suitability using established policies and medical criteriaCommunicate with next of kin regarding donation opportunities after the loss of a loved oneGuide families through sensitive conversations with empathy and professionalismObtain and verify legal authorization for donationCoordinate and dispatch technician teamsAccurately document detailed medical and social history information in a timely mannerMaintain compliance with internal procedures and regulatory requirementsCollaborate closely with multidisciplinary teams throughout the donation process
Every donor referral represents an opportunity to help save or heal lives while supporting families through meaningful conversations during difficult moments.
Minimum Qualifications
Bachelor’s degree preferred, or equivalent professional experienceOne to two years related experienceExcellent verbal and written communication skillsBasic medical terminology knowledgeBasic computer skills with a typing speed of at least 25 WPMStrong attention to detail and documentation accuracyAbility to manage challenging or emotionally charged conversations professionallyExperience working with diverse populations and cultural backgroundsProven ability to handle conflict resolution positively and professionallyPreferred Experience
Bachelor of Science degreeThree to four years related experienceCertified Surgical Technologist, EMT-P, LPN, or RTExperience in healthcare, call center, crisis response, patient support, or customer service environmentsMedical scribe or medical documentation experienceBilingual candidates strongly encouraged to apply Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.